Frequently Asked Questions

Areas that I cover include the whole of Poole, Bournemouth, Wimborne, Ferndown and Christchurch. If you are outside these areas, then let’s chat and see what can be arranged.

I have experience in dealing with large dogs it is important in all new clients to familiarise myself with the animal and obtain a level of trust.

When we meet up, I will go over with you the needs of your pet and work with you in establishing a plan to suit you and your pet’s needs.

At our initial consultation we will discuss what your dog is used to its recall abilities and obedience levels. Walks off lead will only be made with your consent.

A session can be from 30 minutes to 2 hours depending your needs. Included in that time is a short period of handover. Should you wish your dog to be walked in an area away from your local vicinity i.e. beach or forest extra charges may apply.

In extreme weather (above 26 degrees) walks will be scheduled earlier if possible or house visits will be done instead where we have a range of puzzle games to play, so that the dogs are mentally stimulated rather than exposing them to extreme heat.

No, the majority of our clients are happy for us to hold keys for their property or supply key safe codes. All keys and codes are kept in a secure location and will never be marked with anything other than your dog’s name for identification.

All dogs can have a name tag clipped onto their collars, which has my telephone number, just in case. You will be informed immediately if any issues arise.

You will be contacted immediately, if we are unable to contact you and veterinary treatment is required your dog will be taken straight to the vet. If the vet is not required, I will use my canine first aid training to safety of your dog, ourselves and the public is our absolute priority. Dogs are sometimes naughty, just like children they can misbehave at the worst moment. 

As long as no harm is going to come to anyone or anything else they may just get recalled for a five-minute calm down. If they become aggressive or reactive they will be put back on lead and a discussion may need to be had about solo walks being a preferred option Dogs with aggressive tendencies will not be accepted, this is for the safety of other dogs in the group and the safety of the dog walker. 

All dogs MUST be fully vaccinated. Bitches in season can be walked but only with your strict consent, these walks can only be done on an individual basis and in a more private or controlled area.

Although I am insured to walk up to 6 dogs at one time a maximum of 4 is preferred.

I will only walk your dog with other dogs if you are happy for me to do so.

In a group setting your dog should be friendly and socialised, I must be notified if your dog has shown any aggressive tendencies towards other animals or people. If a dog shows signs of aggression, I reserve the right to terminate the agreement immediately for safety reasons as I aim to create a safe, calm, and happy environment for all dogs in my care.

I request that you provide an emergency contact detail of a person who authorised by you to make decisions on your behalf if you are unreachable and details of your vet practice in the event of your pet becoming unwell or experiencing health issues.

In urgent situations, I will take your pet to the nearest vet or the practice I use if your vet or your contact is unavailable. By using Mindmypets, it is understood that you authorise me to seek veterinary assistance in the event of an emergency and owners are responsible for all veterinary costs incurred.

All dogs must be up to date with all relevant vaccinations, worming and flea treatments Dogs must be up to date in the following vaccinations. Leptospirosis, Parvo virus.

Canine distemper Canine hepatitis to ensure the safety of all animals in my care proof of vaccinations must be supplied.

Any worming or flea treatments that need to be administered must be supplied or the brand indicated. Any treatments that need to be purchased will be chargeable.

Your Dog/s must wear a secure collar with an ID tag (as required by law). Any harnesses must be well-fitted.

If your dog is required to wear a muzzle it must be supplied. It is your responsibility to notify me if a muzzle is needed. You must inform me of any behavioural issues, allergies, existing injuries, or medical conditions before start of service.

If your dog causes injury or damage outside of my control, owners may be liable for all costs involved. Treats are provided for every dog unless notified otherwise.

Although I am insured to walk up to 6 dogs, I prefer dogs to be walked in smaller groups (max 4) This is to ensure their safety and provide better attention to each dog Group walks are planned based on the dog’s temperament, age, and activity level.

I can offer pick-up and drop-off services within a set local radius.
Dogs must be easily accessible at the agreed time. If I am unable to access your dog at the agreed time, you may still be charged.

Mindmypets is fully insured for public liability, animal care, dog walking, pet minding, pet transportation and I also hold a DBS check (can be shown if requested).

While I ensure every effort is made to keep your animals safe, I cannot be held liable for injury, illness, loss, or death beyond my control or unforeseen occurrence.
Dogs are walked off-lead only with your prior written consent and at your own risk and your dog must be used to a suitable recall.

Payments are due in accordance with your contract and invoices will be provided for all services.
Late payments may result in a suspension of services and interest charges

Any Cancellations made less than 48 hours before a booked walk or day care session will be charged in full.

For those on a pre booked plan 2 weeks’ notice of cancellation or time changes must be made and agreed If I need to cancel (e.g. due to illness or emergency), I will give as much notice as possible and refund or reschedule accordingly.

Mindmypets (Georgia Timoney) may take pictures of your animals to use as marketing material but if you would prefer I don’t use images of your pet, please notify me in writing.

Any personal information on the client and pet will be stored securely and used only in relation to the services I provide. I never share your data with third parties unless required by law. I comply with GDPR regulations to keep your information safe.

If you provide a key to your home, it will be stored securely and used only to carry out agreed services.
Keys will not be labelled or duplicated for security without written permission.

I reserve the right to terminate services at any time if I believe a dog poses a danger to itself, other dogs, or people.

Likewise, you may cancel our agreement at any time with two weeks’ written notice unless otherwise agreed in writing.

Toilet trained puppies are welcome and all puppies must have had their primary vaccinations.

Owners are encouraged to provide harness for puppies on training lines. Increased feeds are adhered to, and toileting habits are closely monitored.

A puppy care plan will be discussed before boarding your dog.

We do not accept female dogs in season for home boarding. We can offer overnight pet sitting for dogs in season.

If the dog comes into season whilst in the care of Mind my Pets, the emergency contact will be contacted, and the dog will need to be collected as soon as possible.

These Terms & Conditions are reviewed regularly and may be updated at any time.

Clients will be informed of any major changes in writing. Continued use of services after updates will constitute acceptance of the new terms. Please review our terms and conditions on a regular basis. Individual terms for any animal will be made by written agreement.